Refund Policy
Last updated: Oct 28, 2026
Failed videos
If a video fails or does not finish, we refund that video automatically to your original payment method. You do not need to contact us. Refunds usually show up within 5 to 10 days, depending on your bank.
Rejected photos
We check every photo before you pay. A rejected photo never costs anything.
Anything else
For any other question about a payment, write to [email protected] with the email address you signed in with.